Banking Associate

1 week ago

Kottayam, Kerala, India HRQuadrant Full time

Role Realationship Manager Location Kottayam Qualification Graduation Experience Minimum 1 year JD Communication skills Customer relationship managers require excellent speaking listening and writing skills to interact well with customers and the organisation s employees and vendors Customer service skills They can benefit from being calm empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction Collaboration skills To be effective in building customer relationships and expand the customer base customer relationship managers may collaborate with the organisation s senior executive other managers salespeople and other employees Presentation skills To discuss customer relationship strategies with the organisation s senior management and other personnel the customer relationship managers may make informative presentations outlining their plans in detail Problem-solving skills When customers have issues with the organisation s products and services customer relationship managers can identify the problems and devise proper resolutions Negotiation skills By being a good negotiator a customer relationship manager can explain the benefits of the organisation s products and services and persuade current and new customers to purchase them Time management skills Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction Computer skills Customer relationship managers regularly use computers the Internet and customer relationship management software to build document and maintain customer relationships Product and service knowledge Up-to-date knowledge of an organisation s products services upgrades and issues can help the customer relationship manager to keep customers informed and make sales Job Types Full-time Permanent Pay From 20 000 00 per month Benefits Cell phone reimbursement Provident Fund Schedule Morning shift Supplemental Pay Performance bonus Yearly bonus Work Location On the road

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