Senior Customer Solutions Specialist

3 days ago

Kottayam, Kerala, India beBeeProduct Full time ₹ 20,00,000 - ₹ 30,00,000
Product Solutions Manager Role

We seek a highly skilled and customer-focused professional to bridge the gap between our customers' needs and product development teams.

This role is central to ensuring solutions deliver maximum value to clients, particularly in government sectors, while aligning with product vision and strategic priorities.

The ideal candidate will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

This involves playing a critical role in shaping product offerings and ensuring they meet customer needs throughout their lifecycle, staying in touch with strategic customers to understand them and consistently deliver value through products as well as pushing new business and supporting ongoing pre-sale activities.

Key ResponsibilitiesCustomer Engagement & Discovery
  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan, and lead customer training activities.
Solution Design & Proposal Support
  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Cultivate comprehensive knowledge regarding how to use the product, necessary for delivering operational and methodology training for customers.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

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