Customer Support Expert

14 hours ago


Kottayam, Kerala, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

The Technical Support Specialist will be responsible for delivering exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities include:

  • Responding to customer inquiries and providing expert technical assistance.
  • Diagnosing and troubleshooting hardware and software issues.
  • Documenting and tracking customer interactions in our support system.
  • Collaborating with other teams to resolve complex issues.
  • Providing training and support to customers on product usage.
Qualifications

A Bachelor's degree in Computer Science or related field is required. Relevant certifications are also beneficial.

Required Skills

  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Experience with customer support software.

Preferred Skills

  • Familiarity with networking concepts.
  • Knowledge of cloud services and applications.


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