
Customer Support Expert
14 hours ago
The Technical Support Specialist will be responsible for delivering exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities include:
- Responding to customer inquiries and providing expert technical assistance.
- Diagnosing and troubleshooting hardware and software issues.
- Documenting and tracking customer interactions in our support system.
- Collaborating with other teams to resolve complex issues.
- Providing training and support to customers on product usage.
A Bachelor's degree in Computer Science or related field is required. Relevant certifications are also beneficial.
Required Skills
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting technical issues.
- Experience with customer support software.
Preferred Skills
- Familiarity with networking concepts.
- Knowledge of cloud services and applications.
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