Customer Support Professional

14 hours ago

Kottayam, Kerala, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 50,00,000
Job Description

We are seeking an experienced professional to handle customer inquiries and resolve issues in a timely and professional manner. This role requires strong communication skills, patience, and problem-solving abilities.

The ideal candidate will be able to respond to customer inquiries, resolve issues, and provide top-notch service across various communication channels, including phone, email, and chat.

Responsibilities:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions.
  • Collaborate with other departments to address complex customer issues.
RequirementsSkills and Qualifications:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Previous experience of 0-2 years in customer support or a related field is required.
  • Experience handling both voice and non-voice customer interactions is a plus.
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work efficiently under pressure and in a fast-paced environment.
  • Ability to multitask and manage time effectively.
Technical Skills:
  • Familiarity with customer support software is a plus.
  • Basic knowledge of troubleshooting and technical support is advantageous.
Work Environment

Flexibility to work in shifts, including evenings, weekends, and holidays if required.

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