Proactive Customer Support Expert

5 hours ago

Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Technical Customer Support Lead

We are seeking a skilled and experienced Technical Customer Support Lead to join our team.

This is an urgent opening for a highly motivated and proactive individual who can improve customer support processes and outcomes.

The successful candidate will have excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.

Key Responsibilities:

  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes.
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.
  • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues.
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

Requirements:

  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.

How to Apply:

If you are a motivated and experienced individual looking for a new challenge, please submit your updated CV to us via email.

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