IT Support Specialist
4 weeks ago
Job Summary
The role of the IT Support Specialist at AMSYS IT Services Pvt Ltd involves providing prompt and effective assistance with information technology systems. This includes guiding customers remotely and in person through systems configuration, troubleshooting, and maintenance. The successful candidate will be responsible for listening attentively to customers' questions and concerns and offering optimal solutions. Prioritizing customer satisfaction in all communications and directing unresolved issues to next-level personnel are also key aspects of this role. The IT Support Specialist will work closely with desktop support engineers to provide customers with superior service and represent the company with professionalism and integrity while helping to advance our company mission.
Key Responsibilities
- Respond to technical inquiries via various communication channels
- Inform customers about IT products and services
- Assist customers in troubleshooting hardware and software issues
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
Requirements
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- Ability to break down complex technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
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