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Application Support Specialist
2 months ago
Key Responsibilities:
- Serve as the first point of contact for end-users seeking technical assistance with software applications.
- Receive, triage, and prioritise support tickets according to urgency and impact.
- Provide timely and effective resolution to Level 1 and Level 2 issues, including troubleshooting software functionality and user access.
- Document support activities, including ticket updates, resolutions, and communication with end-users.
Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field preferred.
- Minimum of 2 year of experience in a Level 1 and 2 application support role.
- Proficiency in MS SQL for basic querying and data analysis.
Requirements:
- A strong foundation in MS SQL and Windows environments.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
Location:
- Must be willing to relocate to Mumbai.
