Regional Operations Manager

3 days ago


Indore, Madhya Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,10,000

Job Overview

The Regional Operations Manager will be responsible for overseeing the entire credit and operations process, ensuring that all policies and procedures are followed to maintain optimal efficiency and accuracy.

Main Responsibilities:

  • Supervise and manage the loan application process, ensuring all necessary documents are in place as per policy guidelines, including KYC checks.
  • Ensure gating rejections in line with credit policy and closely monitor the quality of loan applications.
  • Initiate timely internal reports and checks as mandated by credit policy to ensure compliance.
  • Oversee the preparation of Credit Appraisal Memos, ensuring completeness and accuracy before submission to credit approvers.
  • Conduct final reviews of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines.
  • Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing.
  • Identify and rectify process gaps to enhance efficiency and improve overall performance.
  • Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required.
  • Ensure strict adherence to regulatory requirements and internal controls.
  • Familiarity with Loan Origination Systems (LOS) and Finnone is essential for effective loan processing.
  • Proficiency in SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting purposes.
  • Support digital initiatives to streamline credit-operations processes and enhance efficiency.
  • Lead a team of Credit Processing Associates (CPAs) across branches in the assigned region, providing guidance and training to enhance their skills and knowledge.
  • Ensure regular upskilling and reskilling of CPAs to maintain high levels of process knowledge and efficiency.

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