Customer Service Team Lead

3 weeks ago


Pune, Maharashtra, India United Consulting Full time

We are looking for a highly skilled Customer Service Team Lead to oversee the customer service provided by our team at United Consulting.

Job Description

The successful candidate will be responsible for managing a team of representatives, creating policies and procedures, and ensuring excellent customer service is delivered.

  • Main Responsibilities:
  • Lead and manage a team of customer support representatives.
  • Develop and implement effective customer service strategies.
  • Manage customer complaints and resolve issues in a timely manner.
  • Create and maintain policies and procedures for customer service delivery.
  • Plan and conduct training sessions for the team to improve their skills and knowledge.
  • Select and hire new staff members who align with our company values.
  • Monitor the performance of individual representatives and the team as a whole.
  • Conduct quality assurance surveys with customers to gauge satisfaction levels and provide feedback to the team.
Requirements

To be successful in this role, you will need to possess excellent communication and leadership skills, as well as a strong understanding of customer service principles and practices.

The estimated salary for this position is $65,000 - $85,000 per annum, depending on your level of experience and qualifications.



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