Senior Customer Service Manager

2 weeks ago


Pune, Maharashtra, India exl Full time

About Us

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EXL is a leading business process and technology services company that helps clients build and execute operational excellence. Our people, processes, and technology enable clients to improve efficiency, reduce costs, and enhance quality of service.

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Job Summary

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We are seeking a Senior Customer Service Manager to join our team in the UK. The successful candidate will be responsible for managing a team of customer service representatives, ensuring they have the necessary skills and resources to deliver exceptional customer experiences.

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Key Responsibilities

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  • Lead a team of customer service representatives, providing coaching and guidance to ensure they meet performance targets.">
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.">
  • Monitor and analyze customer feedback to identify areas for improvement.">
  • Collaborate with other teams to ensure seamless communication and delivery of services.">
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Requirements

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To be successful in this role, you will need:

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  • Good written and spoken English communication skills.">
  • Ability to handle inbound calls from customers in the UK.">
  • Good problem-solving skills and ability to take quick decisions.">
  • Availability to work from an office location and adapt to shifts as assigned.">
  • Ability to respond to customer inquiries and capture any complaints made.">
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What We Offer

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We offer a competitive salary package of approximately £35,000 - £45,000 per annum, depending on experience, plus benefits including health insurance, pension scheme, and paid time off.

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Join EXL and contribute to delivering exceptional customer experiences while advancing your career in a dynamic and supportive environment.



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