Customer Service Representative

2 weeks ago

Pune, Maharashtra, India Mouser Electronics Full time

About the Role:


The Customer Service Assistant I is a vital part of our team, responsible for delivering exceptional customer experiences.


Job Summary:


This role requires a highly organized and detail-oriented individual to provide timely and effective support to customers through various communication channels.


Main Responsibilities:


The successful candidate will be responsible for:



  • Data entry and retrieval using custom software or other programs
  • Proving material entered and generating data reports as required
  • Filing, keeping records, and preparing/transmitting/sorting/distributing faxes, mail, e-mail, and reports
  • Promoting high standards of quality and service excellence
  • Processing work in a timely manner and meeting daily productivity objectives
  • Understanding and working with multiple currencies and requirements
  • Effective time management and planning/organizing skills
  • Self-motivated and results oriented
  • Effective interaction with individuals and groups both inside and outside of the organization
  • Maintaining a high level of commitment to achieve goals
  • Effective performance independently or as part of a team
  • Strong analytical, problem solving and negotiation skills
  • Supporting local Customer Service teams and providing support for other teams when needed
  • Providing Chat support as required, including local language and other required languages
  • Regular attendance at work is an essential part of the job
  • Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization
  • Working well under the pressure of deadlines
  • Supporting and participating in the company's total quality and customer service expectations
  • Trustworthy and maintaining confidentiality
  • Other duties as assigned
  • Exhibiting the desire to provide excellent service and interact directly with customers as needed
  • Exhibiting desire and ability to advance

Requirements:


To succeed in this role, you will need:



  • Professional verbal and written communication skills in local language (minimum), including in a telephone environment. Additional languages may be required
  • Fluent reading and writing in English
  • Ability to type data for long periods of time
  • Proficient typing and math
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software
  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
  • Able and willing to use our telephone headsets
  • Neat and legible handwriting

Benefits and Perks:


We offer a competitive salary range of $35,000 - $50,000 per year, depending on experience, along with a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


About Mouser Electronics:


Mouser Electronics is a leading global distributor of electronic components, committed to delivering exceptional customer service and supporting our customers' success.

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