Associate Consultant – Customer Experience

2 days ago


Noida, Uttar Pradesh, India RateGain Full time
About RateGain:

RateGain is a leading provider of software as a service (SaaS) products that empower travel and hospitality companies to make more revenue every day. As a global company, we support 250,000+ hotel properties with 240 billion rate and availability updates, powering over 30 million bookings. Our solutions are trusted by 25 out of the top 30 online travel agencies (OTAs), world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators, and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies.

Key Responsibilities:

  • Provide exceptional technical support to customers, resolving their queries and issues promptly and professionally.
  • Document all customer interactions to ensure accurate knowledge base and efficient issue resolution.
  • Call back customers within the agreed timeframe to ensure timely resolution.
  • Demonstrate ownership and willingness to resolve issues in a timely manner, adhering to operational targets.
  • Communicate with customers in a professional, timely, and courteous manner.
  • Escalate complex issues to the next level of support for further resolution.
  • Participate in business intelligence processes, including knowledge base document creation.
  • Develop and maintain knowledge and skills to address customer needs effectively.

Degree and Experience:

A bachelor’s degree and total work experience of 5-7 years are required. Proficiency in written and spoken English is essential. Basic SQL knowledge is an added advantage.



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