Associate Consultant

1 month ago


Noida, Uttar Pradesh, India RateGain Full time
About RateGain:

RateGain is a leading provider of SaaS products that empower travel and hospitality companies to optimize their revenue management, distribution, and guest engagement strategies. With a global presence and a portfolio of innovative solutions, RateGain supports over 250,000 hotel properties worldwide, processing 240 billion rate and availability updates daily. Our cutting-edge technology powers over 30 million bookings annually, making us a trusted partner for 25 of the top 30 OTAs, world's fastest-growing airlines, 23 of the top 30 hotel chains, tour operators, and wholesalers.

Key Responsibilities:

  • Provide exceptional customer support and technical assistance to global clients, ensuring timely resolution of issues and exceeding customer satisfaction targets.
  • Document all customer interactions, maintaining accurate records and facilitating knowledge sharing across teams.
  • Collaborate with support teams to ensure seamless communication and timely resolution of customer queries.
  • Participate in business intelligence processes, contributing to the creation of knowledgebase documents and identifying areas for process improvement.
  • Develop and maintain expertise in RateGain's portfolio of hospitality products and the hospitality industry, staying up-to-date with industry trends and best practices.

Requirements:

  • Bachelor's degree or equivalent required.
  • Total work experience of 5-7 years, with a strong background in customer-facing roles and technical support.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in written and spoken English, with a strong command of business terminology and concepts.
  • Basic SQL skills are an added advantage.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • The chance to work with a leading provider of SaaS solutions, driving innovation and excellence in the hospitality industry.


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