Customer Relationship Associate

3 weeks ago


Noida, Uttar Pradesh, India INNOVISION Limited Full time

At INNOVISION Limited, we are seeking a highly skilled CUSTOMER RELATIONSHIP ASSOCIATE to join our team. The ideal candidate will have strong communication skills, with the ability to persuade and influence others.

Key Responsibilities

  • Make outbound calls to potential customers to generate leads.
  • Persuade customers to purchase company products or services.
  • Communicate effectively in Hindi to understand customer needs and provide appropriate solutions.
  • Maintain a high level of product knowledge to answer customer questions.
  • Identify opportunities to upsell or cross-sell products to existing customers.
  • Follow up with customers after initial contact to ensure customer satisfaction.
  • Handle customer objections and resolve customer complaints.
  • Build and maintain strong customer relationships.
  • Meet and exceed monthly sales targets.

Requirements

  • Fluent in Hindi with excellent verbal and written communication skills.
  • Strong persuasion skills and ability to influence others.
  • Customer retention and relationship building skills.
  • Good understanding of follow-up techniques and lead qualification.
  • Ability to handle objections and resolve customer complaints.
  • Adaptability to changing customer needs and market trends.
  • Resilience to handle rejection and meet sales targets.


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