Customer Relationship Manager
3 weeks ago
Job Title: Customer Relationship Manager
About the Role:
We are seeking a skilled Customer Relationship Manager to join our team at OS Mgmt Consulting Services. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to build strong relationships with key customers.
Key Responsibilities:
- Build and maintain profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organisation to plan customer satisfaction.
- Conduct business reviews using CRM programmes.
- Good command in customer handling in hybrid mode Face to Face or Offline or on call.
- Customer escalation matrix handling.
- Good hand in MIS Report Preparation.
Eligibility Criteria:
- Communication Good Written and Verbal Skills ( English & Hindi )
- Presentable.
- Previous Experience B2B Industry Preferred
- Technology MS Office/ERP/SAP
- Minimum Educational Qualification Graduate
Location: Within a radius of 10 to 20 km from our office.
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