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Customer Service Associate

1 month ago

Noida, Uttar Pradesh, India BrandMuscle Full time

About BrandMuscle

BrandMuscle is seeking a highly skilled Local Marketing Sales Consultant to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with our local partners and implementing client marketing programs.

Key Responsibilities

  • Develop and maintain accurate records of conversations and affiliate relationships using our CRM system.
  • Maintain ongoing communication with clients regarding marketing programs and campaign performance, and collect feedback for ongoing program growth.
  • Project manage multiple local client marketing programs, ensuring timely and effective execution.
  • Collaborate with internal teams to grow and develop marketing programs.
  • Process claims and associated details for media orders.
  • Provide ongoing feedback and assessment of project status and issues to managers.

Requirements

  • Bachelor's degree in marketing, communications, or a related field.
  • 1-3+ years of marketing or advertising experience.
  • Experience in technology or professional services is preferred.
  • Strong customer service skills and professionalism in dealing with difficult customer situations.
  • Excellent knowledge of digital marketing programs and strategies.
  • Technical skills, including proficiency in Microsoft Office products (Excel, PowerPoint, Outlook).
  • Detail-oriented and excellent organizational skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Availability to accommodate varying working hours as client workload requires.
  • Superior communication skills, both verbal and written.