BPO Customer Care Collections Senior Associate

4 weeks ago


Noida, Uttar Pradesh, India NTT DATA Full time

Job Title: BPO Customer Care Collections Senior Associate

Job Summary:

We are seeking a skilled BPO Customer Care Collections Senior Associate to join our team in Noida, Uttar Pradesh, India. The ideal candidate will have a well-rounded knowledge of policies and procedures for their work area and be able to make policy recommendations to their managers.

Key Responsibilities:

  1. Takes escalated calls from providers/callers.
  2. Develops tactical and operational plans to achieve key milestones in the project.
  3. May coach and mentor less experienced team members.
  4. Assists in preparing SOP for new process.
  5. Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  6. Identifies and resolves issues around nonstandard pending transactions.

Requirements:

  • Typical Years of Experience - Typically requires 2-4 years of relevant experience.
  • Minimum Education and Certifications: High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
  • Solid computer skills.
  • Strong communication skills.
  • Strong customer service skills.
  • Strong attention to detail, time management and organizational skills.

About NTT DATA:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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