BPO Customer Care Collections Senior Associate

4 weeks ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Summary:

This role is responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, or chat.
  • Communicate effectively with customers to understand their concerns and provide solutions.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Maintain accurate and up-to-date records of customer interactions.
  • Meet or exceed customer satisfaction targets and service level agreements.

Requirements:

  • 2-4 years of relevant customer service or collections experience.
  • High school diploma or equivalent required; undergraduate degree preferred.
  • Strong communication, problem-solving, and time management skills.

Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in computer software and systems.

Work Environment:

This role is part of a dynamic and growing team at NTT DATA Services.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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