BPO Customer Care Collections Senior Associate

1 week ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Key Responsibilities:
As a Senior Collections Associate for BPO Customer Care, you will have a well-rounded knowledge of policies and procedures for your work area. Your work may require discretion and independent judgment for nonroutine matters. However, the primary focus of work activity is predominately routine. You will make policy recommendations to your managers and be an escalation point for less experienced team members.

Key Deliverables:
Develop tactical and operational plans to achieve key milestones in the project. Coach and mentor less experienced team members. Assist in preparing SOP for new processes. Ensure accurate and timely processing of transactions to meet or exceed client service level agreements. Identify and resolve issues around nonstandard pending transactions.



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