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NTT DATA BPO Customer Care Collections Professional

1 month ago

Noida, Uttar Pradesh, India NTT DATA Full time

Job Overview

As a BPO Customer Care Collections Associate, you will play a critical role in ensuring the accuracy and timeliness of transactions to meet or exceed client Service Level Agreements (SLAs).

Responsibilities

  • Resolve complex client situations by applying demonstrated knowledge and skills acquired through job experience.
  • Ensure accurate completion of transactions to meet or exceed client SLAs.
  • Typically requires 1-2 years of relevant experience, preferably as a Graduate.
  • Demonstrate strong computer skills, solid communication skills, customer service skills, attention to detail, time management, and organizational skills.

What You'll Need

To succeed in this role, you should have:

  • 1-2 years of experience in a similar field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Demonstrated ability to manage multiple priorities and deadlines.

Benefits

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience. In addition, you can expect:

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Generous paid time off, including vacation and sick leave.
  • Professional development opportunities to enhance your skills and career growth.

About NTT DATA

At NTT DATA, we pride ourselves on being a leading IT services provider. Our mission is to deliver innovative solutions that drive business value for our clients. We are committed to fostering a diverse and inclusive work environment that encourages collaboration, creativity, and growth.