Senior Customer Experience Specialist

1 week ago


Noida, Uttar Pradesh, India Teleperformance Full time
Job Overview

We are seeking a skilled and experienced individual to join our team as a Senior Customer Experience Specialist. In this role, you will be responsible for handling customer inquiries via various channels, including calls, chats, and emails.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Provide exceptional customer service experience through timely and accurate resolution of customer inquiries.
  • Demonstrate strong interpersonal skills to build rapport with customers and resolve issues efficiently.
  • Maintain up-to-date knowledge of products and services to ensure accurate information is provided to customers.
Requirements
  • Graduate degree from a recognized institution.
  • A minimum of 0-3 years of total BPO experience, preferably in the Shipping & Logistics Industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

We offer a competitive salary package, inclusive of a base salary of $45,000 per annum, to attract and retain top talent in the industry. Our comprehensive benefits package includes opportunities for career growth and professional development, making us an employer of choice in the market.



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