BPO Customer Care Collections Team Lead

5 days ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

About the Role:

We are seeking a highly skilled Customer Care Collections Senior Associate to join our team at NTT DATA Services.

The ideal candidate will have a well-rounded knowledge of policies and procedures for their work area, with a focus on routine activities.

You will be responsible for taking escalated calls from providers/callers, developing tactical and operational plans to achieve key milestones, and coaching and mentoring less experienced team members.

Additionally, you will assist in preparing SOPs for new processes and ensure accurate and timely processing of transactions to meet or exceed client service level agreements.

Requirements:

Typically requires 2-4 years of relevant experience, with a High School Diploma or equivalent. An Undergraduate degree or some college coursework is preferred.

Skills:

Solid computer skills, strong communication skills, strong customer service skills, and strong attention to detail, time management, and organizational skills.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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