Technical Product Support Specialist
1 day ago
We are seeking an experienced support professional to address customer issues, provide product guidance, and collaborate with cross-functional teams.
Key Responsibilities:- Troubleshoot complex customer issues and conduct root cause analysis.
- Guide customers in effectively using our products.
- Manage customer data imports and exports from production systems.
- Ensure accurate customer data updates in production systems.
- Handle confidential information according to established guidelines.
- Contribute to the development of product content for internal stakeholders.
- Generate reports from single or multiple systems.
- Bachelor's degree in Computer Science or related field from an accredited institution.
- Minimum 3 years of experience in product customer support.
- Excellent interpersonal, collaborative, and problem-solving skills.
- Ability to translate complex technical requirements into clear language.
- Strong documentation and written communication skills.
- Attention to detail and ability to maintain confidentiality.
- Exceptional customer relationship skills.
- Experience working with cloud-based products.
- Proficiency in issue tracking software.
- Knowledge of scripting or programming languages for automation tasks.
- Familiarity with SQL and NoSQL databases.
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