ServiceNow Architect

4 weeks ago


Delhi, Delhi, India LanceSoft, Inc Full time

Job Summary

We are seeking a highly skilled ServiceNow Architect to join our team at LanceSoft, Inc. The ideal candidate will have a strong background in designing and implementing ServiceNow solutions, with a focus on IT Service Management, IT Operations Management, and Integration Hubs.

Key Responsibilities

  • Design and architect projects involving ITSM, ITOM, Integration Hubs, and Service Catalog Management.
  • Experience in cloud applications and security associated with cloud computing (SaaS/PaaS environment).
  • Identify system deficiencies and recommend solutions for continual service improvements.
  • Develop technical solutions that satisfy the business needs of the Technology organization and other departments seeking to use ServiceNow.
  • Provide leadership, mentorship, and technical guidance to team members.

Requirements

  • Minimum of 7+ years of experience configuring and enhancing all aspects of ServiceNow Workflow, Integration Hubs, Spokes, Flow Designer, and Virtual Agent.
  • Utilizing out-of-the-box functionality as much as possible and only customizing when necessary.
  • Experience in custom build integrations with ServiceNow using MID Server, JDBC, and ODBC.
  • Experience in defining SLA's and OLA's.
  • Experience with scripting and programming languages (JavaScript, Python, Perl, Java, UNIX shell scripts).

Preferred Qualifications

  • ITIL v3 Foundation Certification.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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