ServiceNow ITSM Technical Architect

12 hours ago


Delhi, Delhi, India NTT DATA Services Full time

About the Role

We are seeking a highly skilled ServiceNow ITSM Technical Architect to join our team at NTT DATA Services in Delhi, India. As a key member of our team, you will play a crucial role in designing and implementing complex solutions on the ServiceNow platform for our clients.

Job Description

The successful candidate will be responsible for leading technical aspects of delivering customer solutions, advising clients on best practices, and collaborating with teams to achieve project goals. You will also contribute to multiple Agile engagements, define technical approaches, lead scrums, and advise technical consulting resources on development and configuration activities.

Key Responsibilities

  • Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
  • Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
  • Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
  • Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
  • Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
  • Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
  • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
  • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

Required Skills and Qualifications

To succeed in this role, you will need:

  • 5+ years of hands-on ServiceNow experience
  • 5+ years ITAM experience
  • ServiceNow Certified System Administrator Certification (desired)
  • ServiceNow Certified Implementation Specialist Certification in additional practice areas (desired)

Benefits and Growth Opportunities

As a valued member of our team, you can expect:

  • A competitive salary: ₹1200000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development through training and mentorship programs
  • A collaborative and dynamic work environment with a diverse team of experts

About Us

NTT DATA Services is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Contact Information



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