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ServiceNow Platform Architect
1 month ago
About the Role:
We are seeking a highly skilled ServiceNow Development Lead with a minimum of 8 years of experience to join our dynamic team at Bechtel Corporation.
The ideal candidate will have extensive expertise in ServiceNow development, strong leadership abilities to guide a team effectively, and the capability to engage directly with business analysts and stakeholders to understand business requirements and deliver solutions that meet their needs.
The role requires in-depth knowledge of various ServiceNow modules and a proven track record of successful project implementations.
Key Responsibilities:
- Proficiency in JavaScript, AngularJS, HTML, CSS, and XML with hands-on experience in ServiceNow scripting.
- Proficient in configuring various ServiceNow modules, including IT Service Management, HR Service Delivery, IT Business Management, and Governance, Risk and Compliance (GRC).
- Design and implement ServiceNow ITOM modules, including Discovery and Orchestration, to gain comprehensive visibility into our IT environment.
- Configure MID Servers and integrate them with a variety of network devices, servers, and applications for automated asset discovery.
- Exposure to Virtual Agent and Agent Workspace.
- Experience on Workflows, Flow Designer, SLAs, UI Pages, UI Macros, UI Actions, UI Policy, Events, Notifications, View, Reports, Dashboards, Transform Maps, Service Portals, and other administrative functions within the ServiceNow platform.
- Skilled in integrating ServiceNow with third-party systems using REST/SOAP APIs. Experienced in complex ServiceNow environments with integrations like LDAP, Active Directory, SSO, and Service Graph Connector.
- Strong knowledge and hands-on experience with the ServiceNow platform, including modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset and Configuration Management.
- Strong strategic planning capabilities, including developing comprehensive project plans with achievable goals, establishing clear timelines, and coordinating across cross-functional teams.
- Excellent teamwork and collaboration skills, with a customer-focused mindset and a commitment to delivering exceptional service. Develops systems integrations and process automation, which fully utilizes the platform workflow capabilities.
- Works with ServiceNow Business Analyst and Developer to build requested services and tasks using workflows to manage processes and meet business requirements.
- Provides configuration assistance to developers.
- Collaborates with other teams to design and implement data feeds and interfaces with other systems, including databases, monitoring tools, etc.
- Manages direct team plus matrixed resources to introduce and maintain platform integrations.
- Host/participate in project-related meetings and host ongoing governance meetings.
- Manage vendor resources to help introduce and maintain ServiceNow integrations.
- Maintains a standard for day 2 operations of ServiceNow capabilities.
- Manages Platform Operations workload and SLAs.
- Defines change management process for the ServiceNow Platform.
- Work closely with platform owner and Process Leader on tying business to platform integration requirements.
- Provides advice on how business services are delivered with a vision for improvement.
- Take an advisory role in the configuration of the ServiceNow Platform.
- Participates in process story discussions.
- Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations.
- Participates in upgrade planning and execution.
- Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases.
- Broad knowledge of technology infrastructure platforms and previous experience integrating ITSM systems with Enterprise Applications and infrastructure platforms.
- Familiarity and experience working in an agile development environment.
Requirements:
To be considered for this role, you should have:
- A Bachelor's degree in computer science, IT, engineering, or related technical discipline.
- At least 8-12 years of experience in ServiceNow development, with a strong understanding of the platform's capabilities and limitations.
- Proven experience leading and managing a team of developers, with excellent interpersonal and communication skills.
- Minimum 8 years of experience on the development, implementation, administration, and support tasks of the ServiceNow platform.
Compensation and Benefits:
This is a competitive position offering an estimated salary range of $150,000 - $200,000 per annum, depending on experience. In addition, Bechtel offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement plan.
About Bechtel:
Bechtel is a global leader in the delivery of major projects and programs, employing over 50,000 people across the globe. We operate in a wide range of sectors, including oil and gas, power, mining, and transportation. Our mission is to shape the world we live in by bringing together the best minds, ideas, and practices to create innovative solutions for a sustainable future.