Technical Support Specialist

6 days ago

Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 20,00,000 - ₹ 40,00,000

Job Overview

Role Summary

This is a dynamic role that will provide end-to-end technical and general support resolution to the end user.

The selected candidate will handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to resolve technical and service-related issues.

About the Role

We are seeking a highly organized and detail-oriented individual who can thrive in a fast-paced environment and prioritize tasks effectively.

  • Identify, research, and follow-up steps for issue resolution.
  • Communicate with mobile phone carriers and other departments to resolve service-related issues.
  • Adhere to business rules and policies as dictated by joint operations documents.
Key Responsibilities
  • Troubleshoot device and networking issues reported by users.
  • Act as a liaison between customers, mobile carriers, internal teams, and client policy to provide accurate and timely resolution.
  • Manage ticketing for all calls, chats, and email support in English and Portuguese/Spanish.
Required Skills and Qualifications
  • French and English-speaking candidates with excellent communication skills.
  • Ability to work in 24/7 rotational shifts.
  • Extremely organized with an appreciation for process and documentation.
  • Team player with a collaborative approach.
Benefits

As a valued member of our team, you will enjoy a competitive compensation package and opportunities for growth and development.

We offer a dynamic and inclusive work environment that fosters creativity, innovation, and teamwork.

Others

Our company values diversity, equity, and inclusion. We are committed to creating a workplace culture that respects and celebrates individual differences.

Join us in shaping the future of our organization and making a positive impact on our community.

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