
Technical Support Specialist
16 hours ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to our customers via phone, email, and chat.
About the Role:- This is a customer-facing role that requires excellent communication skills and the ability to troubleshoot technical issues efficiently.
- You will work closely with international teams to resolve technical issues and provide timely support to our customers.
- The ideal candidate will have a strong understanding of mobile devices and technologies, as well as experience with ticketing tools.
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot technical issues related to mobile devices and connectivity.
- Log and manage service tickets accurately and efficiently.
- Liaise with telecom providers and internal teams to resolve technical issues.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Act as a liaison between end-users and technical teams for complex queries.
- 2-6 years of experience in technical support or a related field.
- Excellent communication skills in English.
- Ability to work in a 24/7 rotational shift environment.
- Strong troubleshooting and problem-solving skills.
- Experience with mobile technologies and ticketing tools is a plus.
- Self-starter with a collaborative mindset and attention to detail.
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