Technical Support Specialist

5 days ago

Vizag, Andhra Pradesh, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 12,00,000

We are looking for a skilled Technical Support Specialist to join our IT team. The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

Key Responsibilities:


Troubleshooting and Support

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


System Administration

  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.


Preferred Skills

  • Strong troubleshooting and problem-solving abilities.
  • Brief understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

For this role, you will be expected to work effectively in a fast-paced environment and provide excellent customer service. If you possess strong technical skills and a passion for problem-solving, we encourage you to apply.

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