Customer Support Specialist

2 days ago

Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking a skilled Customer Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and chat.
  • Identify and resolve technical issues related to our products and services.
  • Collaborate with engineering and product teams to address complex issues.
  • Document customer interactions and maintain records of inquiries and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in customer support or technical support.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and CRM software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

What We Offer

A dynamic work environment, opportunities for growth and professional development, and a chance to make a real impact on our customers' experiences.

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