
Senior Technical Support Expert
6 days ago
We are seeking a skilled Technical Support Specialist to join our community. As a member of this team, you will play a key role in delivering exceptional customer experiences by providing top-notch technical support.
Our company has over 40 years of history and has consistently evolved and led the market with exciting technologies like cloud, mobile, and artificial intelligence. Our remote working environment offers flexibility and opportunities for growth.
Job OverviewGeneral Scope & SummaryThis role involves providing remote technical assistance related to Alvaria products. You will diagnose, troubleshoot, and resolve complex application issues using available tools and resources.
Key Responsibilities- Resolve technical issues for customers and partners worldwide.
- Document and verify reported problems, troubleshooting and resolving issues as needed.
- Log/report issues on our CRM, providing effective communication to customers and teams.
- Understand and prioritize issues based on urgency and business impact.
- Close issues by providing quick resolutions and documenting technical analysis and root cause when applicable.
Mandatory hands-on experience:
- Networking
- CentOS Linux
- Windows OS
Experience in at least two of the following areas is required:
- Contact Center Technologies (Automated Dialers & Telephony)
- Application Support
- Telephony experience/SIP
- XML scripting
- Object Oriented Programming
Secondary skills: VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, demonstrated ability to learn software tools quickly, strong customer service and problem-solving skills, teamwork, logical reasoning, analytical skills, good English proficiency.
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