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Microsoft Office Support Expert
2 weeks ago
This is a senior technical position that requires an experienced professional to provide expert support for Microsoft 365 product applications at a Level 2 skillset.
About the Role- Perform Level 2 application support and incident management for Microsoft 365 products, including Office applications, Outlook, and add-ins.
- Collaborate closely with Level 1/1.5 support teams to resolve issues efficiently.
- Elevate complex issues to Level 3 engineers or vendors as needed.
Key Qualifications:
- Bachelor's/Master's degree in Computer Science Engineering/Technology)
- Technical certifications would be an added advantage.
PREFERRED QUALIFICATIONS/SKILLS:
- Detailed knowledge of troubleshooting on enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications.
- Proficiency in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins.
- Expertise in supporting Outlook and native email clients, with deep understanding of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
What We Offer
A challenging role with opportunities for growth and development in a dynamic environment.