Inbound Technical Support Expert

1 day ago

Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000

Unlock a rewarding career as an Inbound Technical Support Expert.

The role of this position involves handling incoming calls from existing customers to provide technical assistance and resolve their issues effectively. By doing so, you will play a crucial part in delivering exceptional customer experiences that foster loyalty and satisfaction.

Main Responsibilities:

  • Respond to customer inquiries in a timely manner, providing solutions that exceed expectations
  • Analyze customer problems and troubleshoot complex technical issues with precision
  • Collaborate with the management team to improve support processes and implement best practices
  • Maintain a positive customer interaction through strong communication skills, ensuring every call is a success story
  • Effectively multi-task and operate in multiple applications simultaneously, managing priorities with ease

Required Skills and Qualifications:

  • Prior experience working in a Call Center environment, with a proven track record of success
  • Excellent customer service skills, coupled with strong English communication abilities
  • Able to work in a team-oriented environment, collaborating with peers to achieve common goals
  • Flexibility in schedule, including extended or extra shifts, to meet business demands
  • Demonstrated ability to deliver exceptional customer service on every call, setting high standards for performance

Benefits:

  • A secure and premier office location with lounge, game room, and onsite parking facilities
  • Mentoring and guidance from experienced management professionals
  • Ongoing development classes in English and customer service skills to enhance your expertise

Location:

  • Must be able to commute to our office located in Visakhapatnam

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