Technical Support Expert

7 hours ago

Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary

">
  • As a Senior Technical Support Professional, you will provide expert technical assistance to customers and internal teams on product features, functionalities, and usage.
">

Key Responsibilities:

">
  • Investigate and resolve complex customer issues related to product performance, compatibility, and usability.
  • Communicate with customers via phone, email, or in-person to understand their concerns and provide prompt and accurate solutions.
  • Create and maintain documentation such as FAQs, troubleshooting guides, and knowledge base articles to assist customers and support team members.
  • Collaborate with cross-functional teams including product development, sales, and marketing to escalate and resolve issues effectively.
  • Conduct training sessions for support team members and customers on product updates, new features, and best practices.
  • Monitor and evaluate the quality of support services provided, identify areas for improvement, and implement corrective measures.
  • Prepare and present reports on customer support metrics, trends, and feedback to management for strategic decision-making.
  • Gather and analyze customer feedback to identify product improvement opportunities and contribute to product development initiatives.
  • Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services.
  • Build and maintain strong relationships with key customer accounts.
  • Understand the unique needs and challenges of each customer and provide tailored solutions.
  • Act as a primary point of contact for customer escalations and issue resolution.
  • Mentor and support peer group team of customer-facing professionals, fostering a collaborative and results-driven environment.
  • Develop an in-depth understanding of our Talent solutions.
  • Provide guidance and support to the team in effectively communicating product features and benefits to customers.
  • Continuously evaluate and improve customer support processes to enhance efficiency and effectiveness.
  • Identify trends in customer inquiries and feedback to inform product and service enhancements.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
">

Requirements

">
  • Bachelor's degree in a relevant field (Business, IT, or similar).
  • Proven experience in a customer-facing role.
  • Strong client-facing/customer relation skills.
  • Ability to adapt to changing priorities and thrive in a fast-paced environment.
  • A customer-centric mindset and a passion for ensuring customer success.
  • Excellent communication, problem-solving, and interpersonal skills.
"],

  • Technical Expert

    3 hours ago

    Vizag, Andhra Pradesh, India beBeeTechnicalExpert Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical ExpertWe are seeking a highly skilled and experienced Technical Expert to provide technical support and troubleshooting services for Google Workspace.About the Role:The successful candidate will be responsible for providing expert-level technical assistance to ensure seamless operation of Google Workspace applications.

  • Technical Support Specialist

    3 days ago

    Vizag, Andhra Pradesh, India beBeeAdministrator Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job OverviewThe Zendesk Administrator role is a key position in our organization, responsible for the efficient operation of our support platform.This individual will play a critical part in ensuring the smooth functioning of Zendesk, including day-to-day configuration, support, and maintenance of our instance.You will collaborate closely with teams to...

  • Technical Support Specialist

    5 days ago

    Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Support SpecialistWe are seeking a dynamic and customer-focused professional to join our international customer service team as a technical support specialist.Provide expert technical assistance over the phone for global clients, addressing their concerns related to telecom, VoIP, networking, and communications.Deliver basic technical...

  • Technical AS/400 Expert

    3 hours ago

    Vizag, Andhra Pradesh, India beBeeAS400 Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a skilled Technical AS/400 Expert to join our team. In this role, you will be responsible for providing high-level technical support and maintenance for our AS/400 systems.Job DescriptionThe successful candidate will have extensive experience with IBM AS/400 (COBOL, RPG III, RPGILE, SQLILE, CLLE) and a strong understanding of system...

  • Senior Technical Support Expert

    6 days ago

    Vizag, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    We are seeking a skilled Technical Support Specialist to join our community. As a member of this team, you will play a key role in delivering exceptional customer experiences by providing top-notch technical support.Our company has over 40 years of history and has consistently evolved and led the market with exciting technologies like cloud, mobile, and...

  • Senior Technical Solutions Expert

    4 days ago

    Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewWe are seeking an experienced Senior Customer Support Engineer to join our team. This is a senior-level position that requires a seasoned expert with deep technical expertise and project leadership capabilities.This role combines mission-critical client environment support with successful implementation of our solutions. As a strategic thinker,...

  • Microsoft Office Support Expert

    5 days ago

    Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 7,87,500 - ₹ 13,12,500

    Job OpportunityThis is a senior technical position that requires an experienced professional to provide expert support for Microsoft 365 product applications at a Level 2 skillset.About the RolePerform Level 2 application support and incident management for Microsoft 365 products, including Office applications, Outlook, and add-ins.Collaborate closely with...

  • Technical IT Support Specialist

    2 days ago

    Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 21,300 - ₹ 3,21,000

    Job Title: Technical IT Support SpecialistWe are seeking a highly skilled and experienced Technical IT Support Specialist to join our team.Job Description:The selected candidate will be responsible for providing technical support for desktops, laptops, and peripherals.Troubleshoot and resolve issues related to Microsoft Outlook, including email...

  • Technical Support Specialist

    3 hours ago

    Vizag, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistRoles and Responsibilities:We are seeking a highly skilled and motivated technical support specialist to join our team.Provide exceptional customer service by actively listening to customers, responding promptly to their inquiries, and resolving issues in a timely manner.Leverage knowledge of technical products and...

  • Technical Support Specialist

    3 hours ago

    Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to serve as the first point of contact for our partners, ensuring exceptional service and quick resolution of technical issues.Key Responsibilities:Respond to partner queries via email, live chat, or ticketing systems in a timely and accurate manner.Maintain strong First...