Senior Business Operations Manager

1 month ago

Navi Mumbai, Maharashtra, India Acrotrend Full time

Job Summary

We are seeking a highly skilled Senior Business Operations Manager to join our team at Acrotrend. As a key member of our operations team, you will be responsible for maintaining client documentation, managing rate cards, and ensuring documentation is up to date.

Key Responsibilities

  • Maintain client documentation, including Master Service Agreements (MSA) with any amendments, Statements of Work (SOW) with any addendums, and security and compliance documentation.
  • Manage rate cards and ensure documentation is up to date.
  • Maintain partner documentation, including MSAs with any amendments and Non-Disclosure Agreements (NDAs).
  • Manage documentation packs for allocated partner consultants, including SOWs, NDAs, etc.
  • Maintain and manage contractor documentation, including contract documents.

Weekly PMO Activities

  • Generate and share weekly project timesheet reports with relevant stakeholders.
  • Update and share weekly budget tracking reports.
  • Handle fortnightly invoicing for RX and share information with required stakeholders.
  • Manage project milestone invoicing as needed.
  • Ensure timesheet compliance by tracking weekly submissions for completeness and flagging non-compliance to relevant stakeholders for UK FTE, India FTE, partners, and contractors.

Monthly PMO Activities

  • Generate and share monthly project timesheet reports with relevant stakeholders.
  • Update and share weekly budget tracking reports.
  • Handle monthly invoicing for clients and share information with required stakeholders.
  • Ensure timesheet compliance by sharing consolidated monthly reports tracking submissions and flagging non-compliance for UK FTE, India FTE, partners, and contractors.
  • Present a consolidated monthly forecast vs. actual revenue summary to management across client accounts on the first Friday of the month.
  • Present monthly client account level P/L on the first Friday of the month.
  • Reconcile partner invoices against timesheets and notify any discrepancies to the Partner Manager and Finance Director.
  • Send monthly payment summaries for approval before the pay run.
  • Manage contracts by flagging end dates for any partner or individual contracts expiring in the coming month.

Statement of Work (SOW) Management

  • Client SOW Process:
    • Generate SOW numbers.
    • Send SOWs through ShareFile/Email and track approvals.
    • Follow up on Purchase Orders and flag SOW expiries a month in advance.
    • Handle invoicing on agreed milestones (mostly monthly) and track overdue invoices for follow-up until closure.
  • Partner SOW Process:
    • Generate SOW numbers.
    • Send SOWs through ShareFile/Email and track approvals.
    • Flag SOW expiries a month in advance.

Requirements

To be successful in this role, you will need to have a strong understanding of financial reporting, expertise in analyzing financial data, including project budgets, risks, and resource allocation. You will also need to have accuracy in tracking actuals versus planned budgets, ability to provide clear financial reports and budget outlines to management, strong attention to detail and technical accuracy, and excellent organizational and technical skills.

What You'll Do

You will use diligence with numbers and a strong understanding of financial reporting to maintain client documentation, manage rate cards, and ensure documentation is up to date. You will also use expertise in analyzing financial data, including project budgets, risks, and resource allocation to generate and share weekly project timesheet reports with relevant stakeholders, update and share weekly budget tracking reports, handle fortnightly invoicing for RX, and manage project milestone invoicing as needed.

Benefits

You will have the opportunity to work in a successful, fast-moving, mission-driven company, have autonomy and growth opportunities, collaborate with other brilliant minds, and always be surrounded by new challenges from clients, consultants, and technology.

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