Ecommerce Logistics Manager

1 week ago


Delhi, Delhi, India Weekday Full time

About This Role

We are seeking an experienced Senior Product Manager to lead and drive the development and optimization of postorder processing workflows. This role is part of our Weekday clients team.

Key Responsibilities

  1. Product Strategy: Define and drive the product vision, strategy, and roadmap for postorder processing, ensuring alignment with overall company objectives.
  2. Post Order Optimization: Lead the development of solutions to improve order tracking, fulfillment, returns, exchanges, and customer service processes.
  3. Cross Functional Collaboration: Work closely with engineering, design, operations, customer support, and other teams to implement product improvements.
  4. Data Driven Decision Making: Use data analytics and customer insights to identify opportunities for process automation, efficiency improvements, and enhanced customer satisfaction.
  5. Stakeholder Management: Act as the main point of contact for internal and external stakeholders, providing updates on product milestones and progress.
  6. User Centric Approach: Ensure the postorder experience is seamless and userfriendly by consistently gathering feedback and iterating on product features.
  7. Market and Industry Trends: Stay updated on industry trends, competitor activities, and new technologies that impact postorder processing.

Key Qualifications

  1. Experience: 5 years of experience in product management with a focus on postorder processing, ecommerce, or logistics.
  2. Technical Knowledge: Strong understanding of order management systems (OMS), warehouse management systems (WMS), and fulfillment operations.
  3. Data Analytics: Experience in leveraging data and metrics to drive product decisions and optimizations.
  4. Leadership: Proven ability to lead crossfunctional teams and manage multiple stakeholders.
  5. Problem Solving: Strong analytical and problem solving skills with the ability to identify and implement process improvements.
  6. Communication: Excellent written and verbal communication skills with the ability to translate complex processes into userfriendly experiences.
  7. Education: Bachelor s degree in Business, Engineering, or related field. MBA or advanced degree is a plus.

Preferred Skills

  1. Familiarity with Automation Technologies: Familiarity with automation technologies in postorder processing.
  2. 3PL Experience: Experience in working with thirdparty logistics (3PL) partners.
  3. Returns and Revers Logistics: Understanding of returns and revers logistics workflows.

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