
Dynamic Relationship Builder
2 weeks ago
Unlock Your Potential as a Multifaceted Account Manager in India
Job Description:
Are you ready to embark on a dynamic journey as an Account Manager in India? This role is at the forefront of business success, requiring a unique blend of interpersonal finesse, analytical rigor, and industry expertise.
Role Summary:
As an Account Manager, your multifaceted responsibilities will encompass:
- New Client Acquisition: Conduct pre-sales research, identify high potential customers, and create effective virtual/in-person demos to pitch recruitment solutions tailored to clients' needs.
- Relationship Management: Serve as the primary point of contact for assigned clients, build trust through regular communication, develop in-depth understanding of each client's business, and proactively identify challenges and opportunities.
- Issue Resolution and Escalation Handling: Address client queries efficiently, ensure timely resolutions, escalate issues to internal stakeholders, and track complaint patterns for process improvements.
- Account Ownership, Penetration, Growth and Retention: Client Onboarding, cross-selling/upselling opportunities, prepare value-added proposals, monitor renewal cycles, and maintain detailed records in CRM systems.
Required Skills and Qualifications:
This dynamic role requires:
- High emotional intelligence and empathy to connect with people across backgrounds and organizational hierarchy.
- Excellent written and verbal communication abilities, fluency in English, and one or more Indian languages.
- Technical savviness, understanding of digital platforms, industry-specific software, and basic IT troubleshooting.
- Technical proficiency in MS Office Excel, PowerPoint, Word.
- Strong analytical thinking for interpreting client data, identifying trends, and providing actionable insights.
- A persevering, persuasive attitude, ability to prioritize and multi-task in a fast-paced environment, detail-oriented with ownership mindset.
- Combination of financial, analytical, and interpersonal skills, willingness to travel when required.
- Masters or Bachelors degree, or equivalent Diploma in any field; 2+ years in on-field account management, sales, or customer service desirable.
Unlock New Opportunities
Join our team of skilled professionals dedicated to delivering exceptional results. As a valued member, you'll be empowered to grow, learn, and thrive in a dynamic work environment that rewards creativity, innovation, and teamwork.
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