Technical Support Specialist for Geospatial Modeling

3 weeks ago


Mumbai, Maharashtra, India Aspen Technology Full time

Aspen Technology is a leading provider of software solutions for the process industries.

Compensation:

The estimated salary range for this role is $85,000 - $120,000 per year, depending on experience and location.

About the Role

We are seeking a Technical Support Specialist to join our Customer Support and Training team. The successful candidate will be responsible for providing remote and onsite technical support and training activities for our Geological Modeling product suite.

Your Responsibilities

  • Provide high-quality customer service that drives user engagement and sustains product usage.
  • Troubleshoot and resolve complex technical and engineering-related problems reported by customers using our proprietary software.
  • Escalate customer issues and drive resolution cross-functionally within Aspen Technology.
  • Deliver training classes based on relevant principles of geosciences and upstream workflows to our customers.
  • Develop and maintain customer-focused training materials for new releases and applications in the industry.
  • Conduct pre-sales consultations to identify prospects' business problems and articulate our products as the solution.
  • Build strong relationships with customers, understanding their business needs and challenges.
  • Collaborate with other Aspen Technology functions to maintain and develop activities and opportunities.
  • Act as a subject matter expert in our pre-release software testing program to drive improved product quality.

Requirements

  • Bachelor's Degree in Geoscience-related disciplines such as Geology, Geophysics, or Petroleum Engineering.
  • Experience working at an international or national company in the energy sector using software applications for reservoir modeling.
  • Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus.
  • Strong written and verbal communication skills to present complex information clearly.
  • Ability to identify opportunities that create value for customers with a customer-first mindset.
  • Ability to manage multiple responsibilities and competing priorities.
  • Willingness to travel occasionally, with less than 30% of travel time expected.


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