
Service Delivery Expert
3 days ago
Service Manager
Job Description:This role involves leading and managing service operations for clients. You will be responsible for handling Annual Maintenance Contracts, resolving customer complaints, coordinating with various departments for smooth service delivery, and guiding and mentoring service engineers and technicians.
Additionally, you will ensure compliance with pharma engineering standards and safety protocols, maintain service documentation and performance reports, and drive continuous improvement in service quality and customer satisfaction.
Furthermore, this position requires collaboration with sales and R&D teams to gather customer feedback and enhance products.
Required Skills and Qualifications:- Strong leadership and team management skills are essential for success in this role.
- Excellent troubleshooting and technical support capabilities are required.
- Experience in handling audits and regulatory compliance is a must.
- Effective communication and customer relationship skills are necessary for this position.
- A Bachelor's degree in Mechanical Engineering or a related field is preferred.
- 8-10 years of experience in the Pharma Engineering / Tooling industry are required.
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