Senior Service Delivery Expert

7 hours ago


Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Role Overview

We are seeking a skilled Service Delivery Professional to join our organization. This key role involves designing, implementing, and managing end-to-end service delivery frameworks, ensuring seamless execution of services.

The successful candidate will establish and standardize processes, SLAs, and best practices for smooth service operations, monitor and drive service quality, and collaborate with internal teams to achieve customer satisfaction and compliance.

Key Responsibilities:

  • Design and implement effective service delivery frameworks that meet business needs.

  • Establish and maintain standardized processes, SLAs, and best practices for efficient service operations.

  • Monitor and improve service quality, ensuring customer satisfaction and compliance with regulatory requirements.

  • Collaborate with cross-functional teams to ensure seamless service execution and resolution of issues.

  • Identify and mitigate risks, issues, and gaps in service delivery, implementing corrective measures as needed.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Benefits

Our organization offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

Why Choose Us?

Join an innovative team dedicated to delivering exceptional services and driving business success.



  • Chennai, Tamil Nadu, India beBeeFieldService Full time ₹ 8,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking a skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will play a key role in ensuring exceptional customer satisfaction and loyalty through effective service delivery.The ideal candidate will have a strong background in customer-facing roles and excellent communication skills. You will be...


  • Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 75,00,000 - ₹ 1,05,00,000

    Service Delivery ExpertWe are seeking a highly skilled Service Delivery Expert to drive performance, optimize networks, and enhance customer experience.The ideal candidate will have 8-10 years of experience in service delivery management, with a strong background in after-sales support and hardware maintenance. They will possess excellent project management...


  • Chennai, Tamil Nadu, India beBeeOperational Full time ₹ 3,93,290 - ₹ 7,23,571

    Junior Service Specialist RoleThis position plays a vital part in our organization, providing support to senior service delivery professionals. The job involves working on tasks of limited complexity and gaining experience of service desk processes.The ideal candidate will collaborate with other team members in continuous improvement activities and...


  • Chennai, Tamil Nadu, India beBeeTeamLead Full time ₹ 15,00,000 - ₹ 28,00,000

    Senior Delivery Manager Job SummaryWe are seeking a seasoned professional to lead our service delivery operations, ensuring seamless execution and continuous growth. This key role actively supports Business Unit leadership in driving excellence and fostering a culture of innovation.Key Responsibilities:Effective communication with clients to manage service...


  • Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    As a seasoned service delivery expert, you will be responsible for driving performance and network establishment.Key responsibilities include reducing Return to Base (RA) rates and improving product quality.You will serve as a single point of contact for service issues, ensuring timely resolution and improvement plans.Collaboration with Quality, Sales,...


  • Chennai, Tamil Nadu, India beBeedelivery Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: IT Service Delivery PartnerJob Description:The role of the IT Service Delivery Partner is a strategic and leadership position within our organization, responsible for driving the successful delivery of complex client engagements. This involves fostering long-term relationships with clients, collaborating with cross-functional teams to implement...


  • Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Service Delivery ExpertWe are seeking a skilled Service Delivery Expert to lead our programs, projects, or managed services. This role will involve coordinating various initiatives through effective contract management and shared service coordination.The successful candidate will focus on developing and maintaining strong relationships with key stakeholders...


  • Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Senior Territory Service RepresentativeDescription:The primary role of the Senior Territory Service Representative is to ensure timely and efficient delivery of shipments to customers. This position requires strong communication skills, attention to detail, and the ability to work independently.


  • Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 18,00,000

    Job OverviewWe are seeking a seasoned IT service delivery expert to lead and enhance our IT service operations. As an IT Service Delivery Manager, you will oversee the daily operational activities of our support team, ensuring timely and effective resolution of incidents and service requests.Your primary responsibility will be to implement and maintain ITIL...


  • Chennai, Tamil Nadu, India beBeeTerritory Full time ₹ 6,00,000 - ₹ 9,00,000

    Job OverviewTerritory Service Representatives are the backbone of our delivery network, ensuring timely and efficient service to customers across various territories.Key Responsibilities:Pick up shipments at customer locations as per specified cut-off timings.Verify if the location is serviceable before proceeding with the pickup.Count and acknowledge the...