Senior Service Delivery Manager
2 days ago
As a seasoned service delivery expert, you will be responsible for driving performance and network establishment.
Key responsibilities include reducing Return to Base (RA) rates and improving product quality.
You will serve as a single point of contact for service issues, ensuring timely resolution and improvement plans.
Collaboration with Quality, Sales, Parts, and Region Technical Support is crucial for solution delivery.
In this role, you will leverage your analytical skills to drive business outcomes.
Requirements:- Bachelor's degree in IT or related field.
- 8-10 years of experience in Service Delivery management as a customer-facing role.
- Proven expertise in After-Sales Support and Hardware Maintenance.
- Detailed understanding of Mobile products and technology.
- Strong working relationships with vendors are essential.
- Excellent project management skills are required.
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