HR Service Delivery

3 weeks ago

Chennai, Tamil Nadu, India Tek Support Full time

Job Title: Senior HR Service Delivery (HRSD) Specialist Trainer

Location: Remote

Position Overview:

We are seeking an experienced HR Service Delivery professional (Trainer) with 10+ years of expertise in HR operations, process optimization, and employee services . The role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction . The ideal candidate will have a strong background in HR systems (Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD) , service governance , and continuous improvement . In addition, the role will include mentoring and training fresh graduates to build future HR service capability.

Key Responsibilities:

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding .
  • Ensured compliance with labor laws, data privacy regulations, and organizational HR policies .
  • Managed and optimized HR service platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD ).
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience .
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction .
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance .
  • Handled escalations and complex HR service cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or COE frameworks .

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