Lead Service Delivery Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Service Delivery Expert

We are seeking a skilled Service Delivery Expert to lead our programs, projects, or managed services. This role will involve coordinating various initiatives through effective contract management and shared service coordination.

The successful candidate will focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization.

  • Expected to be an SME in Service Delivery.
  • Collaborate and manage teams to perform effectively.
  • Responsible for making strategic team decisions.
  • Engage with multiple teams and contribute to key decisions.
  • Expected to provide solutions to problems that apply across multiple teams.
  • Foster regular team meetings to ensure alignment and address challenges.
  • Monitor project progress and implement necessary adjustments to meet objectives.
Required Skills & Qualifications

Mandatory Skills: Proficiency in Service Delivery methodologies.

Strong understanding of project management principles.

Experience in stakeholder management and relationship building.

Able to analyze and improve service delivery processes.

Familiarity with contract management and compliance requirements.

Requirements

Candidates should have minimum 12 years of experience in Service Delivery.

A bachelor's degree is required; however, a master's degree is highly preferred.

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