Demand Planner

3 days ago

Borivli, Maharashtra, India Capgemini Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Description
Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI's executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.
May lead and/or provides support to other team members in resolving operational issues within own process expertise. Job Description - Grade Specific
Role Overview:

• Provides services according to the Service Delivery scope to meet specific KPIs

• Supports delivery of Procurement services into the Business

• Maintains a proactive working attitude towards the Client

• Has basic knowledge of the Stakeholder community within the work perimeter

• Manages relationships with Stakeholders

• Understands P2P processes

• Has knowledge about cross-functional work

• Monitors process adherence across work perimeter and escalates as needed

• Coordinates/supports junior professionals in process adherence and problem solving

• Identifies, reports and participates in process improvements implementation

General Responsibilities / Accountabilities:

• Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets

• Demonstrates knowledge of processes and procedures relevant to the function

• Accountable for process compliance within the work perimeter

• Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion

• Responsive to local Stakeholders in solving day-to-day activities

• Provides subject matter expertise as needed by other team members

• Supports junior professionals in day-to-day activities

• Helps the team to achieve common goals

• Acts to overall procurement policies and processes

• Continually strives to simplify, standardize and improve processes

• Continually seeks out ways to improve Client satisfaction

• Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members

• Supports transformation projects activites Skills (competencies)

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