Service Delivery Coordinator Specialist

20 hours ago

Chennai, Tamil Nadu, India beBeeProject Full time ₹ 14,00,000 - ₹ 18,00,000

Delivering Exceptional Customer Experiences

About the Role

This is a vital position in ensuring the smooth delivery of services to clients, maintaining client satisfaction, and driving business growth.

This role requires strong project management skills, effective communication, and a proactive approach to problem-solving.

Key Responsibilities:
  • Oversight of service delivery operations, including team coordination, performance monitoring, and continuous improvement
  • Client facing as an Overall PMO, tracking contract signoffs, invoices, and receivables
  • Process compliance, maintaining up-to-date documentation, and ensuring adherence to organizational policies and best practices
Essential Skills and Qualities:
  • Strong project management skills with experience in IT Project Management
  • Excellent communication and interpersonal skills
  • Multitasking, organization, attention to detail, punctuality, and open-mindedness
  • Ability to work with honesty, integrity, and the company's best interest in mind
Daily Tasks:
  • Team Coordination: Attend daily stand-ups or check-ins to discuss assignments and challenges
  • Monitor Service Performance and Operations: Review daily operational metrics against SLAs
  • Incident and Problem Management: Address any issues and ensure proper escalation and resolution
Weekly Tasks:
  • Team Meetings: weekly team meetings with the service delivery team to discuss priorities
  • Progress Tracking: Monitor the progress of ongoing service delivery activities throughout the week
  • Client Communication: Maintain regular communication with clients throughout the week to provide updates on project status
Monthly Tasks:
  • Performance Review and Analysis: Help conduct a comprehensive review of service delivery performance over the past month
  • Client Satisfaction Surveys: Distribute client satisfaction surveys to gather feedback on service quality
  • Service Level Agreement (SLA) Review: Help review existing SLAs with clients to ensure that service delivery targets and performance metrics are aligned with client expectations

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving business growth through efficient service delivery operations.

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