Service coordinator
3 weeks ago
Job Description
We are looking for a motivated and detail-oriented Service Coordinator / Service Engineer to join our team in India. The ideal candidate will be responsible for coordinating service activities, troubleshooting technical issues, and ensuring customer satisfaction. This role requires a blend of technical expertise and strong organizational skills.
Responsibilities
- Coordinate and schedule service appointments for clients and technicians.
- Conduct on-site service and maintenance for equipment as required.
- Troubleshoot and diagnose technical issues, providing timely solutions.
- Maintain accurate records of service activities and customer interactions.
- Provide excellent customer service and support to clients throughout the service process.
Skills and Qualifications
- Bachelor's degree in Engineering or a related field.
- 3-5 years of experience in a service coordination or engineering role.
- Strong technical knowledge of systems and equipment relevant to the industry.
- Proficient in using service management software and tools.
- Excellent communication and interpersonal skills to interact with clients and team members.
- Ability to work independently and manage multiple tasks effectively.
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