IT Service Delivery Specialist

23 hours ago

Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 6,25,000 - ₹ 8,25,000

The role of IT Service Delivery Specialist involves providing exceptional support and service to end-users through an online ticketing system. This includes resolving IT-related issues and inquiries in a timely and professional manner.

Key Responsibilities
  • Deliver outstanding customer service via phone, email or chat.
  • Gather detailed information to determine complete requirements and break down tasks for processing.
  • Diagnose and resolve application, infrastructure, and software issues involving internet connectivity, email clients, browsers, and more.
  • Research required information using available resources and follow established processes and procedures.
  • Educate customers on alternative solutions to retain their business.
  • Communicate effectively with team members and management to ensure seamless operations.
Requirements
  • Bachelor's degree or equivalent relevant experience.
  • Strong computer fundamentals, including basic knowledge of the Internet, Browsers, and MS Office Suite.
  • Demonstrated proficiency in grammar, typing skills, and effective communication.
  • Experience in phone or email support, preferably in IT Service Desk or Helpdesk environments.

As a successful IT Service Delivery Specialist, you will possess excellent communication skills, technical knowledge, and the ability to work in a fast-paced environment. You will be responsible for delivering high-quality service to our clients, working collaboratively with team members, and continuously improving our service delivery processes.

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