IT Service Management Specialist

6 days ago

Chennai, Tamil Nadu, India CORTEX Consultants Full time

Role : IT Service Management (ITSM) Specialist

Work Mode : Work from Office

Experience : 6 to 8 Years

Job Description :

We are seeking an experienced and highly skilled ITSM Specialist to join our team. The ideal candidate will have extensive expertise in developing and implementing solutions on the ServiceNow platform, with a strong focus on the ITSM suite.

This role requires a blend of technical proficiency, leadership, and a deep understanding of IT service management best practices. The successful candidate will be responsible for leading projects, managing a team, and driving innovation to optimize our IT services.

Key Responsibilities :

- Development and Implementation : Develop and implement solutions across various ITSM modules, including Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge, Now Mobile,

- Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments.

- Integration : Lead and execute integrations with third-party tools using web services such as REST and SOAP.

- Service Portal : Design and build custom service portals to enhance user experience and service delivery.

- Solution Building & Team Management : Take ownership of solution design and lead a team of developers and configurators, ensuring project goals are met efficiently.

- Leadership : Lead the configuration and development of the ServiceNow ITSM Pro instance, managing major releases, routine changes, and new application rollouts.

- Automation & Innovation : Drive automation and innovation initiatives within ITSM applications and modules to improve efficiency and service quality.

- Lifecycle Management : Participate in all phases of the development lifecycle for new applications, from planning and requirement gathering to design, development, documentation, and rollout.

Required Skills & Qualifications :

- Experience : A minimum of 6 to 8 years of experience in designing and implementing ServiceNow ITSM modules.

- Methodologies : Proven experience working in an IT Service Management (ITIL), Agile, and DevOps environment.

- Technical Proficiency : Excellent knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.

- ServiceNow Expertise : In-depth expertise in ServiceNow APIs, Web Services, and coding best practices, including Business Rules, Client Scripts, and UI Policies.

- Integration Skills : Strong expertise in REST/SOAP-based integrations.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

- ITIL v3 or v4 Foundation

(ref:hirist.tech)

  • Manager

    4 weeks ago

    Chennai, Tamil Nadu, India EXL IT service management Full time

    Job DescriptionManager- Surgery and EM Coding:Responsibilities:1. Lead and manage a team of medical coding specialist ensuring accurate and timely auditing of surgical procedures across various specialties in accordance with industry standards, guidelines and regulatory requirements.2. Provide guidance, training, and mentorship to the coding team, fostering...

  • IT Service Management Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeServiceNow Full time ₹ 12,00,000 - ₹ 15,00,000

    IT Service Management SpecialistAbout the RoleWe are seeking a highly skilled IT service management specialist to design, implement, and maintain IT service management processes on the ServiceNow platform."],

  • Service Management Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeServicemanagement Full time ₹ 40,00,000 - ₹ 50,00,000

    Service Management SpecialistThis is a role where you will execute the Service Management strategy at a technical level.Manage and execute procedures for break/fix repair, change requests, and scheduled maintenance activities.Implement and maintain strategic monitoring and service management tools.Actively work with stakeholders to prioritize tasks and...

  • IT Service Management Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeITProfessional Full time ₹ 10,00,000 - ₹ 15,40,000

    Job Title: IT Service Management SpecialistImplement and maintain advanced IT service management solutions using cutting-edge technologies.Key Responsibilities:Configure and customize applications for large-scale environments.Develop and implement tool and platform integrations using APIs and scripting languages.Maintain CMDB health and integrity, ensuring...

  • Senior Executive

    2 weeks ago

    Chennai, Tamil Nadu, India EXL IT service management Full time

    Job DescriptionOverview - Surgery Coder + USRN - Sr. ExecutiveCPC certification.Certified USRN (Active NCLEX)3+ years of coding experience after CPC certificationSpecialty worked: Outpatient surgery, basic injection and infusion knowledge and IVR, Radiation oncologyAPC Facility coding is an added advantageGood communication, flexibility...

  • Senior Executive

    4 weeks ago

    Chennai, Tamil Nadu, India EXL IT service management Full time

    Job DescriptionJob Description_ E&M coder- Surgery - Sr. ExecutiveJob Name:Senior ExecutivePosition Title:Senior Executive - CodingAuditorBand:A2Reporting to:Assistant ManagerDelivery Location/Site:EXL India, ChennaiOverview:Currently seeking experienced E&M coders who are CPT coding experts of E&M cases performed ED Facility, IP EM.Exceeds the productivity...

  • Senior Executive

    4 weeks ago

    Chennai, Tamil Nadu, India EXL IT service management Full time

    Job DescriptionOverview1. Skilled Training Coordinator who will help ensure the smooth and effective functioning of training events and recruitment projects. The duties would include managing, designing, and coordinating training and recruitment programs.2. Excellent communicator with strong abilities to maintain and track all training and recruitment...

  • Account Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Quess IT Staffing Full time

    About Quess IT Staffing:Hiring the right professionals in the IT industry can be a challenging endeavour. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...

  • Account Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Quess IT Staffing Full time

    About Quess IT Staffing:Hiring the right professionals in the IT industry can be a challenging endeavour. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...

  • Account Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Quess IT Staffing Full time

    About Quess IT Staffing:Hiring the right professionals in the IT industry can be a challenging endeavour. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...