
Service Delivery Excellence Lead
2 days ago
This role entails overseeing the delivery of services to clients, ensuring seamless operations and maximizing client satisfaction.
The ideal candidate will work closely with cross-functional teams to guarantee that all service delivery activities meet stringent quality standards and client expectations.
Main Responsibilities:- Coordinate the delivery of services to clients, ensuring smooth execution and continuous improvement
- Monitor service performance and operations, tracking key metrics such as response time, resolution time, and SLA compliance
- Address any issues or escalations promptly and work towards resolving them to the client's satisfaction
- Manage resources, including personnel, equipment, and materials, to support ongoing service delivery activities
- Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations
- 2-5 years of experience in IT Project Management
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Organized and detail-oriented with strong problem-solving skills
- Open-minded and willing to learn and grow
This role requires frequent travel to client sites.
-
Service Delivery Excellence Director
4 days ago
Chennai, Tamil Nadu, India beBeeService Full time ₹ 15,72,036 - ₹ 26,10,120Delivery Excellence DirectorThis role involves leading the delivery of services and programs, ensuring high-quality outcomes through effective contract management and shared service coordination.Main Responsibilities:Oversee the execution of strategic projects and initiatives.Cultivate relationships with stakeholders to drive business results.Drive process...
-
Project Leader: Service Delivery Excellence
4 days ago
Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 9,00,000 - ₹ 12,00,000Service Delivery Manager RoleWe are seeking a seasoned Service Delivery Manager to join our team. As a key member of our delivery organization, you will be responsible for overseeing project timelines, budgets, and stakeholder alignment.Key Responsibilities:Define and manage delivery timelines, budgets, and success metricsFacilitate Agile ceremonies...
-
Lead Service Delivery Specialist
2 days ago
Chennai, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Service Delivery ExpertWe are seeking a skilled Service Delivery Expert to lead our programs, projects, or managed services. This role will involve coordinating various initiatives through effective contract management and shared service coordination.The successful candidate will focus on developing and maintaining strong relationships with key stakeholders...
-
IT Service Delivery Manager
6 days ago
Chennai, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000Job Title:IT Service Delivery Manager About the Role: We are seeking an experienced IT service delivery professional to lead our help desk team. This role will oversee IT service desk support quality, drive service excellence, and promote a culture of continuous improvement. Develop and implement strategies to improve customer satisfaction and user...
-
Service Delivery Manager
2 days ago
Chennai, Tamil Nadu, India Capgemini Engineering Full timeService Delivery Manager / Scrum Master Location: Chennai Experience: 10–12 years Your Role As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across...
-
Operations Delivery Lead
5 days ago
Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job Title: Operations Development ManagerWe are seeking a seasoned professional to lead and manage our offshore service delivery operations. This role plays a critical part in determining the current and future strategy and execution for successfully transitioning on-shore and BPO scopes.Key Responsibilities:Manage and mentor a team of leads and their teams...
-
Offshore Service Delivery Director
5 days ago
Chennai, Tamil Nadu, India beBeeService Full time ₹ 20,00,000 - ₹ 24,00,000We are seeking a seasoned Operations Delivery Manager to lead and manage our offshore service delivery operations.This role will play a critical part in determining the current and future strategy and execution for successfully transitioning on-shore and BPO scopes to India. The manager will oversee the delivery of high-quality Operations Support Services to...
-
SAP Service Delivery Executive
2 days ago
Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title:SAP Delivery ManagerKey Responsibilities:Oversee the end-to-end service delivery of projects and COE initiatives in SAP, Salesforce, and RPA.Collaborate closely with executives to align delivery with business objectives.Take ownership of key performance indicators, service delivery SLAs, and project profitability.Establish and enforce best...
-
Service Delivery Expert
2 days ago
Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 75,00,000 - ₹ 1,05,00,000Service Delivery ExpertWe are seeking a highly skilled Service Delivery Expert to drive performance, optimize networks, and enhance customer experience.The ideal candidate will have 8-10 years of experience in service delivery management, with a strong background in after-sales support and hardware maintenance. They will possess excellent project management...
-
Service Delivery Coordinator
4 days ago
Chennai, Tamil Nadu, India TECEZE Full timeJob location: Chennai, Bengaluru, Pune (On-site)Experience: 2 - 5 years of experience in IT Project ManagementCompany Mission:Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better...