Service Delivery Excellence Lead

2 days ago


Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 20,00,000 - ₹ 25,00,000
Service Delivery Excellence Lead

This role entails overseeing the delivery of services to clients, ensuring seamless operations and maximizing client satisfaction.

The ideal candidate will work closely with cross-functional teams to guarantee that all service delivery activities meet stringent quality standards and client expectations.

Main Responsibilities:
  • Coordinate the delivery of services to clients, ensuring smooth execution and continuous improvement
  • Monitor service performance and operations, tracking key metrics such as response time, resolution time, and SLA compliance
  • Address any issues or escalations promptly and work towards resolving them to the client's satisfaction
  • Manage resources, including personnel, equipment, and materials, to support ongoing service delivery activities
  • Conduct regular quality checks on deliverables and service outputs to ensure they meet quality standards and client expectations
Key Qualifications:
  • 2-5 years of experience in IT Project Management
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Organized and detail-oriented with strong problem-solving skills
  • Open-minded and willing to learn and grow
Work Environment:

This role requires frequent travel to client sites.



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