Service Delivery Manager

3 weeks ago

Chennai, Tamil Nadu, India Capgemini Engineering Full time

Service Delivery Manager / Scrum Master

Location: Chennai

Experience: 10–12 years

Your Role

As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering, IT, operations, and business units. Your understanding of maritime systems and digital platforms will be key to driving delivery excellence.

In this role, you will:

  • Define and manage delivery timelines, budgets, and success metrics
  • Facilitate Agile ceremonies including Scrumban practices
  • Align cross-functional teams across engineering, IT, operations, and business units
  • Manage stakeholder communication and ensure transparency across all levels
  • Identify and mitigate risks while ensuring adherence to delivery milestones
  • Oversee vendor and partner coordination to ensure timely and quality outcomes
  • Support Agile transformation and continuous improvement initiatives
  • Apply domain knowledge in maritime systems, cloud platforms, and data systems

Your Profile

  • 10–12 years of experience in service delivery, project management, or Scrum Master roles
  • Strong understanding of Agile methodologies, including Scrumban
  • Proven experience in stakeholder management and cross-functional coordination
  • Expertise in risk assessment, mitigation, budgeting, and resource allocation
  • Familiarity with digital twins, cloud platforms, and enterprise data systems
  • Excellent communication, leadership, and organizational skills
  • Experience in vendor and partner coordination
  • Domain knowledge in maritime systems is a strong advantage

What You'll Love About Working Here

  • Flexible work arrangements and a supportive work-life balance
  • Inclusive and collaborative culture with opportunities for growth
  • Access to cutting-edge technologies and certifications
  • Opportunity to lead high-impact programs in a dynamic domain

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.

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